Muscoreil’s Cancellation Policy
HOLIDAY Order and Cancellation Policy:
We REQUIRE 5-7 days notice for any specialty order. NO EXCEPTIONS
Payment in full is required when you order. Orders are not valid until we receive payment in FULL (5-7 days before order needed) NO EXCEPTIONS.
Once the cake leaves our bakery we are not responsible for any breakage or damage to the cake. If you keep the cake stored properly and level you will not have a problem. Cakes are fully stable.
If you have a complaint about your cake, in order to get a refund; the cake will need to be returned to the bakery in order to receive one. NO EXCEPTIONS.
If you need to cancel your order; for any reason, you may cancel 7 days prior with a 50% refund, any order cancelled within 3 days of pick up date will not be eligible for any refund. NO EXCEPTIONS. Our decorators will not be doing work without compensation anymore.